Many people have questions about the pressure washing process, cleaners and their specific needs. Check out our answers to some of the most frequently asked questions. Please contact us with any additional questions or to request a quote.
Do you have Liability insurance?
Yes, Hidden Gem carries a 2 Million Dollar General Liability policy by a company that specialized in insuring pressure washing services. Certificates of Liability can be requested naming the client as the certificate holder and provided upon a signed contract with deposit.
What is the so different between commercial equipment and consumer equipment?
The main difference is in the flow rate of water (gallons/min). Commercial equipment has a higher flow rate which aids in better removal of dirt of grime.
What makes Hidden Gem the best choice for cleaning my exterior?
With Hidden Gem, you are hiring a company with professional experience to clean your property in the safest and most professional manner. Not knowing how the cleaning equipment works, not knowing the proper cleaning techniques of the surface to be cleaned, and not knowing the proper application of detergents is a recipe for disaster that can be avoided when using Hidden Gem.
Can pressure washing damage my siding or paint on my trim?
YES! Hidden Gem is experienced in soft wash or low pressure application. We also utilize Greener Choice APPROVED™ biodegradable detergents that have been tested safe for any surface. As a master EatOils distributor, we can contact technical support for more specific applications if any additional questions arise.
How often should I clean my exterior property?
This is a very common question and with so many variables, this has to be evaluated on a case by case basis. During the pre and post cleaning inspections, we can better determine this timeframe. We also provide products that you can apply yourself. These regular applications of microbial treatments can lessen and even prevent the buildup of dirt, grime and mold, and can reduce the frequency and time to perform future cleanings.
Do you use hot water?
No. Hot water does clean grease and oils faster, and hot water can damage some surfaces and vegetation. Cold water with our combination of detergents produces the same results and in a safer manner. Our microbial cleaning products clean oil and other petroleum stains far better than hot water.
I cleaned my driveway and it left streaks behind, is this typical?
Flat surfaces should not be cleaned with a wand, this leaves behind an unevenly cleaned surface. Commercial surface cleaners are designed to clean evenly as they are moved over the surface. Also beware of the small retail surface cleaners that can leave behind the same uneven cleaning or swirling marks. Hidden Gem Pre and Post treats with specialized microbial detergents that target and deep clean into the pores of surfaces, leaving no chance for swirls or streaks. The microbes continue to work up to 72 hours after we leave!!
Can oil stains that have soaked into my driveway be cleaned completely?
Yes, our microbial oil stain remover will work into the pores and can be re-activated with water and agitation for 72 hours. Depending on the stain it can take several treatments. However, you will see an improvement within 24 hours, and most stains are gone within 2 to 4 weeks.
Do I need to prepare my property?
Yes. Ensure all windows and doors are closed and sealed. Move any outdoor furniture and accents from the area to be cleaned. Any areas that are poorly sealed and should be avoided need to be brought to our attention during the evaluation.